Shipped quietly. Tracked to your door.
Where your order ships from, how long it takes, and what arrives at your door.
Nothing on the box gives it away.
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Double-layer reinforced boxesEvery piece is packed to arrive safely.
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Nothing shown outsideThe outer packaging doesn't indicate the contents.
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Declared as household goodsItems are declared and shipped under the general household goods category.
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Kept confidentialYour order details stay private — the carrier only gets what it needs to deliver.
From our shelf to your door.
Order placed
We ship from the warehouse that can reach you most efficiently.
Shipped
A shipping confirmation email arrives with your tracking number and carrier.
Tracking goes live
Updates can take a few days to show in the carrier's system.
2–5 business daysDelivered
Usually 7–30 days, depending on where you are.
7–30 days
Follow it any time on the carrier's own website, using the tracking number from your shipping confirmation email.
Where's my parcel?
Pick the one that fits and we'll tell you what to do.
A shipping confirmation email with your tracking number arrives once the parcel leaves us, and tracking can take another 2–5 business days to show in the carrier's system. Check your spam folder too.
Send us your order number and we'll look into it straight away.
International logistics can be unpredictable. Customs inspections, import regulations and busy seasons can hold a parcel — or its tracking updates — for a while. If you're worried, write to us with your order number and we'll look into it.
Anything else? Read the FAQs