FAQs

A slight odor may be present when new. Simply leave the item in a well-ventilated area for 1–2 days and it will disappear.

Most of our products are waterproof and can be cleaned with warm water and mild soap. Do not use alcohol or boiling water to sterilize.

Absolutely. Every order is shipped in plain, unmarked packaging with no logos or references to adult products.

Some customization options (skin tone, hair style, eye color, etc.) are available. Check the product page or contact support for details.

Our site uses SSL encryption and international payment gateways to keep all transactions secure.

You may request changes to your order before it is shipped. Please contact us on business days for any adjustments. Please note that once the order has been dispatched, especially for intercontinental shipments, changes may no longer be possible.

Please contact us within 24-72 hours to modify or cancel your order. After that, it may already be in processing.

Discreet Shipping：
All orders are shipped in plain, unmarked packaging to protect your privacy. No product details or adult-related information appear on the package.

• Asia: 7–10 days

• North America & Europe: 10–20 days

• Other regions: 15–30 days

Yes, you’ll receive a tracking number by email once your order is shipped.

No. The packaging is plain and does not mention any adult-related content.

We ship worldwide (except where restricted by law). Contact us if you’re unsure.

For reasons of public health and hygiene, these items are EXEMPT from standard "Right of Withdrawal" or "Cooling-off Period" regulations.

Refunds are processed to your original payment method within 5–7 business days after approval.

No. All billing and email notifications use a neutral merchant name.(In addition to purchase notification emails and shipment tracking emails）

Use only water-based lubricants. Avoid silicone-based types as they may damage the material.

Packages are labeled discreetly as “plastic model” or “resin figure,” so inspections are rare.

You can reach us via the contact form,  email — we reply within 24-72 hours.