Questions, answered.

Yes. All our products are made from certified, body-safe materials such as medical-grade silicone or TPE. They contain no harmful chemicals and are completely safe for personal use.

A slight odor may be present when new. Simply leave the item in a well-ventilated area for 1–2 days and it will disappear.

Most of our products are waterproof and can be cleaned with warm water and mild soap. Do not use alcohol or boiling water to sterilize.

Absolutely. Every order is shipped in plain, unmarked packaging with no logos or references to adult products.

Some customization options (skin tone, hair style, eye color, etc.) are available. Check the product page or contact support for details.

We accept credit cards (Visa, MasterCard), PayPal, Wise, and Direct bank transfer.

Our site uses SSL encryption and international payment gateways to keep all transactions secure.

You may request changes to your order before it is shipped. Please contact us on business days for any adjustments. Please note that once the order has been dispatched, especially for intercontinental shipments, changes may no longer be possible.

Please contact us within 24-72 hours to modify or cancel your order. After that, it may already be in processing.

Discreet Shipping：
All orders are shipped in plain, unmarked packaging to protect your privacy. No product details or adult-related information appear on the package.

We ship from our warehouses in China,United States, or Europe, depending on inventory and destination.

• Asia: 7–10 days

• North America & Europe: 10–20 days

• Other regions: 15–30 days

Yes, you’ll receive a tracking number by email once your order is shipped.

No. The packaging is plain and does not mention any adult-related content.

We ship worldwide (except where restricted by law). Contact us if you’re unsure.

Contact us within 7 days with photos of the issue. We’ll arrange a replacement or refund.

For reasons of public health and hygiene, these items are EXEMPT from standard "Right of Withdrawal" or "Cooling-off Period" regulations.

Refunds are processed to your original payment method within 5–7 business days after approval.

We strictly comply with GDPR privacy standards and never share your data with third parties.

No. All billing and email notifications use a neutral merchant name.(In addition to purchase notification emails and shipment tracking emails）

No. Your avatar is system-generated and won't reveal your identity, and your order history, tracking and saved addresses sit behind your sign-in, and nowhere else.

Clean with warm water and mild soap, air dry, and apply renewal powder. Avoid sunlight exposure. know more...

Use only water-based lubricants. Avoid silicone-based types as they may damage the material.

Warm it in water for about a minute to soften it. Never microwave or boil.

Once it's fully dry, dust it with renewal powder or cornstarch and store it cool and dark, in its own case.

No. Personal use only — never shared.

Stop immediately at any discomfort. Wash your hands after cleaning and keep storage areas clean.

Customs duties vary by country; buyers are responsible for any applicable import taxes.

Packages are labeled discreetly as “plastic model” or “resin figure,” so inspections are rare.

Yes, we welcome distributors and resellers. Please contact us for cooperation details.

You can reach us via the contact form, email — we reply within 24-72 hours.